Shipping policy

Shipping Methods and Rates

We offer a range of shipping options to meet your needs. Shipping rates are calculated based on the delivery address and the shipping method selected at checkout.

Processing Time

Orders are typically made and processed within 5-7 business days. Please note that processing times may vary during peak seasons or due to high order volumes. Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Times

Delivery times depend on your chosen shipping method and your location. Generally, standard shipping takes 3-7 business days, while expedited shipping may take 2-3 business days. For international orders, shipping times vary based on the destination.

Shipping Destinations

Currently we only ship in the U.S. and Canada.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery.

Shipping Issues

If you experience any issues with your shipment, such as delays, lost packages, or incorrect deliveries, please contact us at ruggedwoodworkingut@gmail.com. We will work to resolve the issue as quickly as possible.

Shipping Fees

Shipping fees are non-refundable, and customers are responsible for any additional fees, such as customs duties or taxes, for international orders.

Address Accuracy

Please ensure that your shipping address is correct at the time of checkout. We are not responsible for delays or issues caused by incorrect or incomplete addresses.

Delivery Problems

In the rare event that your package is damaged or lost in transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order.

For any additional shipping-related questions or concerns, please reach out to us at ruggedwoodworking@gmail.com.

Thank you for shopping with us!